Contact and support

• Email[email protected]
• X@LoupeEdit

Help with Pro

I paid but have no key

The key shows on the page after you pay, and comes by email. Look in spam for it. Not there? Write to us from the email you paid with, and we'll send it again.

My key says all computers are in use

A key works on up to 2 of your computers. In LoupeEdit, Help › LoupeEdit Pro… lists them: remove one, then activate your key on the new computer. A key can move 3 times in 30 days. Stuck? Write to us.

Cancel, change plan, or a new card

In LoupeEdit: Help › LoupeEdit Pro… › Manage subscription opens Stripe's page. Your receipts are also on link.com: Stripe sells Pro through Link.

A refund or a payment problem

Within 14 days of any payment, write to us and we refund it in full, no questions asked. After that, write to us anyway and we'll sort it out. Stripe sells Pro for us as the merchant of record, so you can also ask Link's support. The Terms say how refunds work.

A bug

In LoupeEdit, Help › Report a bug… sends it straight to us, with your media and transcripts left out. You see every line before it goes. Or email us.